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Shipping x Returns

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 Shipping and returns shouldn’t be comme.plicated. Here is the jist of things:

  • FREE shipping in Australia for orders over $30, otherwise $10. 
  • $15 shipping worldwide. 
  • We would like you to return anything you’re unhappy with. You won’t hurt our feelings, promise.

See below for more info..

SHIPPING

How long, how much?

Australia:

At comme.co we like to be quick, we'll send your order to you the next working day and Australia Post will deliver it to your letterbox within 5 to 7 working days. We have FREE shipping for orders over $30 are FREE, or it is $10 shipping for orders under $30

Rest of World:

We'll send your order to you wherever in the world you are for $15.  We'll send your order the next working day via Australia Post, and depending where you are it will take 7 - 10 days to arrive.

Can I track my order?

Unfortunately we don't have order tracking at the mo. We're working on it.  In the meantime if you haven't received your order send us an email at hello@comme.co and we'll look into it for you.

RETURNS

What’s your return policy?
We accept product in new condition in its original packaging for a full refund. If you’re in AU, you have 20 business days to return items after you receive your shipment. If you’re outside the AU, you have 30 business days. Your refund will be credited to the same credit card used to make the purchase.

What if I want to exchange my stuff?
Return the original items for a full refund and place a new order.

When will I get my refund?
Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

HOW TO RETURN

  1. Repackage the item(s) you wish to return along with the original invoice and send them back to us at the following address:
    Returns Department
    c/o comme.co
    PO Box 1017
    Surry Hills
    NSW 2010
    Australia
  2. Once we receive your item(s) we will try to super speedily refund your purchase back onto the original card it was placed on. 
Voila, no stress love!

QUESTIONS?

hello@comme.co